Domestic Assistant

Domestic Assistant 

Langlands Hospital, Glasgow, G51 4TF

Casual hours Monday – Sunday with possibly long shifts

Salary £14.22 per hour plus Serco benefits. Agenda for change.

Main Purpose:

The post holder will contribute and organise the maintenance of a hygienic and clean environment for patients, staff and visitors to ensure the highest standards are always met.

Main Accountabilities: 

• Present a domestic cleaning service to patients and staff within the Board as defined in Service Level Specifications and Standard Operating Procedures.
• Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the client or Serco and Environment Audits.
• Clean floors, work surfaces, furnishings, and related equipment manually and by use of machines, understanding, and adhering to work schedules and Standard Operating Procedures.
• Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly.
• Ensure that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition and any deviation in store levels or suitability of equipment is reported to the Domestic Supervisor for action.
• Ensure that high personal hygiene and infection control standards are maintained in relation to personal tasks.
• Ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures.
• Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
• Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.

What you will need for the role:

• General cleaning, operating machinery, lifting water filled buckets.
• Basic skills training, including accreditation by British Institute of Cleaning Science.
• Full knowledge of Serco and Board working practices and procedures and Health and Safety requirements.
• Good communication skills, e.g. communicating with colleagues and supervisors, Board staff and patients where necessary.
• Good customer care skills, e.g. for communicating with Board staff and patients.
• Completing of mandatory training, e.g. manual handling/risk assessment/fire safety training - Must be flexible and adaptable.
• Being able to balance conflicting priorities within the given time.
• Maintain level of general awareness during working day.

What we offer 

• Up to 6% contributory pension scheme. 
• 25 days annual leave plus bank holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work. 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.