Account Manager

Location: Hybrid with regular travel to sites across Wales 
Salary: £34,000–£36,000 per annum, depending on experience, plus benefits and company car
Schedule: Full time (37.5 hours per week). 12 month fixed term contract
 
Ready to impact a better future? 
 
At Serco, we’re proud to run the Restart Scheme on behalf of the Department for Work and Pensions (DWP) in Wales and West Central England. This scheme supports people who’ve been out of work with tailored coaching and practical help to find sustainable jobs, including CV support, training and confidence-building. 
 
We’re looking for an Account Manager to join our team. In this role, you’ll generate, build and grow strong partnerships with employers across Wales turning business needs into real job opportunities for our participants. You’ll work closely with internal teams to ensure the right candidates are matched to the right roles, helping placements succeed and delivering high-quality employment and skills outcomes. 
 
To be a great fit for this role, you’ll have proven experience in account management, recruitment or employer engagement, along with a good understanding of the employability sector. 
 
What you’ll do as a Account Manager 

• Manage and develop a minimum of 10 key employer accounts within a specified sector, acting as the main point of contact and building trusted relationships 

• Promote Serco’s full employment, skills and training offer to grow existing accounts and position Serco as the partner of choice for new accounts, including pre- and post-employment support 

• Work closely with Resourcers, clearly communicating employer expectations to support effective screening and placements, ensuring roles are filled with suitable learners at pace 

• Track and report on key metrics including placements, satisfaction, sustainability and repeat usage, providing updates to the Strategic Account Manager and stakeholders 

• Use data insights to improve account management, employer engagement and service quality, sharing recommendations with the Strategic Account Manager. 

 
Does this sound like you? 

You’ll be a great fit for this role if you have… 

• Proven experience in sales, business development, recruitment or employer engagement, ideally in a high-volume environment 

• Qualified to NVQ Level 4 (or equivalent qualification or experience) 

• A sound understanding of the skills and employability sector, including current trends, challenges and opportunities 

• Strong communication, negotiation and presentation skills with the ability to engage and influence a diverse range of stakeholders 

• A data driven mindset with strong problem solving and analytical skills 

• Experience developing strategies and translating them into actionable plans 

• Strong organisation and time management, and the ability to work both independently and collaboratively 

Vetting and checks: 
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing 
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year) 

• Pension: Up to 6% contributory pension scheme 
• Company Car

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

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