Apprenticeship Coach Assessor

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Location: Homebased with travel as required
Salary: Circa £33,000 per annum, dependant on experience plus excellent benefits
Schedule: Full-time, permanent. Part time working options available

Ready to impact a better future?

As an Apprenticeship Coach Assessor in our Employability, Skills and Training Services (EST) team, you'll support apprentices throughout their learning journey, helping them develop the skills, knowledge and behaviours needed to achieve their apprenticeship goals and make a positive impact in their careers.

Our work touches lives by helping learners build brighter futures through high-quality training and development. You'll play a key role in creating impactful solutions for apprentices and employers, providing coaching, guidance and support that helps individuals grow, gain confidence and achieve recognised qualifications. Your work has purpose, helping to create a positive impact on communities, businesses and the future workforce.

What you'll do as an Apprenticeship Coach Assessor

• Support, coach and motivate apprentices throughout their programme, helping them successfully achieve their apprenticeship standard
• Deliver engaging progress reviews with apprentices and employers, ensuring compliance with apprenticeship funding requirements
• Assess learners against apprenticeship standards and maintain high-quality assessment practices
• Champion inclusivity and implement appropriate support strategies to help learners overcome barriers to learning and progression
• Maintain accurate learner records within the learner management system and e-portfolio platforms
• Prepare learners for End Point Assessment and support them to remain on track throughout their programme
• Work closely with tutors, managers and quality teams to ensure a consistent and high-quality learner experience
• Promote a positive safeguarding culture that supports learners' physical and psychological wellbeing

Does this sound like you?

• Recent experience within project management, leadership and management, supported by a relevant qualification
• Hold a recognised assessor qualification such as A1 or CAVA
• Strong coaching and mentoring skills with the ability to motivate and engage learners from a range of backgrounds
• Excellent organisational and communication skills, with the ability to manage competing priorities and deadlines
• Passionate about helping others succeed and committed to delivering high-quality learner outcomes
• Able to build trust and strong professional relationships with learners, employers and colleagues
• Committed to continuous professional development and learning

What we offer

• 25 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.