Clinical Author

PIP Clinical Author

23 month DWP Secodnment 

 
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
 
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture. 
 

Key purpose

The role of a clinical author involves researching, writing, editing, and reviewing medical information, including ongoing clinical education, updates, and education materials for the purposes of the claimant and the Health Professionals (HP) in line with the Department for Work and Pensions (DWP) Health Assessment Advisory Service (HAAS).

Please note: This role is a formally seconded position into the DWP for a maximum of 23 months.

Reason for role: 

This role will produce and update high quality clinical core training and guidance material (CTGM) which is held by the DWP, and is for use across benefit assessments, decision making and service excellence.

Health Assessment Advisory Service (HAAS) is a new contract for Serco delivering assessment services for people with disabilities and people with health conditions. We will be responsible for delivering assessments for Personal Independence Payments (PIP), Employment and Support Allowance (ESA), Universal Credit (UC) as well as some Specialist Benefits (SB) for the Department for Work and Pensions (DWP).  The contract commenced in September 2024 and is planned to run for an initial 5-year term within Serco. This is a contract of huge importance and a new area of work for us, requiring the employment of some 450 medical professionals. 

The successful candidate will:

• Work autonomously as a member of the wider clinical authorship team and clinical education team in their role to update and produce CTGM
• Produce CTGM which is of high quality, in keeping with DWP standards, clinically accurate and evidence based, such that it is in line with current best practice and free from bias
• Develop CTGM in the parameters of licences and ensure content is appropriately referenced, ensuring it is free from plagiarism

• Review, impact and implement as appropriate external clinical quality assurance comments
• Produce CTGM that is in line with DWP policy intent, and subsequently review, impact and implement any comments following policy quality assurance
• Work collaboratively with other authors in ensuring CTGM is produced/ updated in a timely manner and in keeping with both contractual and clinical governance requirements.
• Quickly identify when things are not right and take appropriate action, including escalating, to put them right.
• Share best practice and engage in the delivery of upskilling/ training of others
• Maintain professional registration and engage in a programme of continuing professional development (CPD) to meet such requirements

The sucessful candidate should:

• Be a qualified clinician who is registered with their respective professional body, has a minimum of 2 years post qualification experience and a minimum of 12 months as a DWP approved PIP assessor.
  • No conditions on registration unless they relate solely to a disability 
• Demonstrate sound working knowledge of the DWP benefit(s) in which they are approved
• Have a high level of clinical confidence including a broad range of clinical experience and knowledge with experience of working in the NHS and/or within functional assessment centres. 
• Knowledge of evidence-based medicine and experience of research and analysis of medical information from a variety of sources.
• Excellent written communication skills, with demonstrable experience of medical writing, knowledge and appropriate use of medical terminology. Experience of clinical authorship writing is advantageous.
• Be able to work autonomously and work collaboratively as part of a team, demonstrating excellent teamwork and communication skills.
• Be able to work to targets and deadlines, including the ability to work at pace and under time pressures.
   
  What we offer
  •    Up to 6% contributory pension scheme.
  •    Life insurance.
  •    Revalidation and funding for GMC/NMC/HCPC pin.
  •    4 days paid Continued Professional Development per annum.
  •    25 days annual leave plus bank holidays. Options for annual leave purchase & carry over.
  •    A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
  •    A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  •    Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  •    Interesting and enjoyable work.
  •    Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.