FM Manager

Serco - AASC

Home Based with regular travel covering NW & MEE

Permanent, Full Time

Up to £46,000 per annum + Car + Excellent Corporate Benefits Package

Here at Serco, within our Asylum Accommodation and Support Services Contract (AASC), we focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. 

We are recruiting for a Facilities Manager (FM) to join our Operations Management Team, providing property management, reactive maintenance, and pre-planned maintenance across our large sites to ensure compliant delivery of the AASC contract. You will be responsible for managing multiple large accommodation sites across the Northwest, Midlands, and East of England, ensuring they are fully compliant with statutory regulations and maintained to the highest standard.This is a demanding and fast-paced role, requiring strong leadership and proven experience in facilities management. Working closely with your team and external contractors, you'll ensure exceptional service delivery, cost-effective operations, and full statutory and contractual compliance.

Key Responsibilities

• Oversee the delivery of all contracted FM services, ensuring statutory and contractual compliance.
• Manage and coordinate Planned Preventative Maintenance (PPM) and reactive maintenance schedules.
• Ensure that all contractual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met and reported in line with statutory requirements and the contract Business Plan.
• Manage external contractors across a wide range of services, including hard services, fire systems, lifts, hygiene, waste management, and other outsourced provisions.
• Monitor and manage budgets, ensuring financial viability and operational efficiency.
• Support wider property issues across the contract, collaborating with operational managers.

What you’ll need to do the role 

• Demonstrable experience in Facilities Management, preferably across multiple sites.
• Strong understanding and application of Health & Safety regulations, Environmental legislation, Quality Assurance, and COSHH requirements.
• Excellent communication and leadership skills with the ability to manage both people and processes effectively.
• Proven ability to manage contractors and deliver high-quality service in a challenging environment.
• A proactive, problem-solving mindset with strong organisational skills.
• Valid UK driving licence - flexibility is a must for this field-based role, you must be willing to travel regularly within the region, and when required within the UK to fulfil the roles required commitment.

If you're a passionate FM professional with the skills and experience to lead in a complex and rewarding environment, we’d love to hear from you!

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Pension – up to 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the Immigration sector
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A dynamic and supportive working environment
• Opportunity to lead high-profile sites and make a meaningful impact
• Competitive salary and benefits package
• Ongoing development and career progression opportunities

#aasccareers

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.