Lead - CEE

Location: Home based

Salary: Between £35,200 - £41,500 per annum, dependant on experience plus excellent benefits

Schedule: Permanent, Full Time

Ready to impact a better future?
As a Lead CEE in our Employment Skills and Training (EST) team, you’ll shape high‑impact training and development solutions that help colleagues, learners, employers, and partners thrive. You’ll translate the needs of Customer Experience and Engagement (CEE) contracts into purposeful, future‑focused programmes that create real change.

You’ll play a key role in driving positive impact for the communities we support. By leading on design, delivery, and continuous improvement of our induction and learning programmes, you’ll help ensure people gain the skills, confidence, and opportunities they need to progress.

What you’ll do as a Lead CEE
You’ll be entrusted to:

• Lead on understanding and translating CEE contract needs into effective training and development solutions
• Lead the design and ongoing enhancement of training programmes, ensuring they meet commissioner, regulatory, legislative, compliance, Ofsted, and awarding‑body requirements
• Lead on measurement and performance data to inform customers, commissioners, and continuous improvement
• Lead the delivery of efficient and effective induction programmes across different client areas
• Deliver training interventions both face‑to‑face and remotely in line with programme needs
• Ensure inclusive and accessible training aligned with Serco’s Equality, Diversity and Inclusion (EDI) principles
• Maintain awareness of safeguarding, Prevent, learner welfare, and health and safety requirements
• Support strong collaboration across segment leads, trainers, internal teams, and delivery partners
• Contribute to planning, policy formation, and programme evaluation
• Build partnerships with external organisations to support CEE programme development
• Support the onboarding and development of trainers, fostering collaboration, best practice, and high standards
• Identify and manage operational risks related to programme delivery
• Support participants, learners, and agents with tailored development to improve job readiness and outcomes

Does this sound like you?
You’ll be a great fit for this role if you have…

• Current knowledge of CEE contracts and programmes
• Experience leading teams and delivering learning programmes to an “Expected Standard” (or equivalent) quality level
• Minimum Level 3 in Education and Training or CIPD (or working towards)
• Experience designing and delivering adult vocational and/or non‑vocational programmes, including blended and digital learning
• Strong planning, organisation, adaptability, and interpersonal skills
• Experience working under pressure to meet customer expectations
• A commitment to personal development and continuous learning
• Desirable: Team Leader Level 3, and/or experience working within regulated quality environments such as Ofsted or awarding bodies

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, and the option to donate pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Inclusive colleague networks representing LGBTQIA+ colleagues, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.