PMO Officer

Homebased with occasional travel to sites
Full time, Permanent
Up to £32,000 per annum, dependant on experience

Ready to make an impact?

Here at Serco, we’re looking for a PMO Officer to play a key role in supporting effective governance, coordination, and communication across our projects and programmes. You’ll help ensure that delivery follows agreed frameworks and standards, providing accurate and timely reporting to enable informed decision-making for both internal and external customers.

Working closely with the PMO Lead and wider delivery teams, you’ll support the smooth running of the portfolio — maintaining project documentation, supporting assurance and governance activities, and ensuring stakeholders remain engaged and well informed.

You’ll also assist project, programme, and portfolio Managers in applying best practice processes and ensuring delivery is consistent, transparent, and aligned with organisational standards.

You’ll be entrusted to:

• Support the delivery of an accurate and effective Programme Management Office (PMO) function, ensuring alignment with frameworks and standards.
• Provide leadership, guidance, and assurance to Project and Programme Managers throughout the lifecycle of initiatives.
• Offer expert advice on governance, risk management, and delivery planning, promoting high standards of control and quality.
• Develop and implement actions to resolve or prevent delivery challenges, enabling continuous improvement and innovation.
• Monitor and report on programme performance, ensuring clear visibility of progress, risks, and benefits to senior stakeholders.
• Lead the development and maintenance of PMO processes, templates, and tools that enable consistent, efficient delivery.
• Facilitate strong collaboration and communication between delivery teams, stakeholders, and governance bodies.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Broad knowledge of business management principles and experience supporting complex programmes.
• Strong analytical and problem-solving skills, with the ability to interpret project data and make sound recommendations.
• A proactive, detail-oriented approach, with excellent organisational and prioritisation skills.
• The ability to influence and engage diverse stakeholders, using strong communication, facilitation, and negotiation skills.
• A clear understanding of programme and project governance, including risk management and dependency tracking.
• Experience using Power BI, SharePoint, and Microsoft 365 tools to support reporting and collaboration.
• A relevant qualification such as PRINCE2 and/or a PMO certification or willing to obtain.
• PMO experience is essential.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.