Performance Officer

Location: Homebased with UK wide travel as required
Salary: £29,000 - £33,000 per annum, dependant on experience plus excellent benefits
Schedule: 37.5 hours per week, permanent

Ready to impact a better future?

As a Performance Officer in our Analytics and Performance team, you’ll help ensure the insight and information we rely on is accurate, timely and trusted. Your work will support colleagues across the Asylum Accommodation and Support Services Contract (AASC), helping us deliver services that have real impact on people and communities.

You’ll play a key role in shaping how we understand performance across the contract. From quality checking reports to supporting continuous improvement, you’ll help create impactful solutions that strengthen decision‑making, build trust with our stakeholders and support a more data‑driven future.

What you’ll do as a Performance Officer

You’ll be entrusted to:

• Support the Performance Manager to ensure accurate, timely and contractually compliant reporting
• Provide quality assurance checks on reports and documentation produced by the Performance function
• Build strong working relationships with internal and external stakeholders
• Triage, track and respond to customer queries, ensuring responses are contractually accurate
• Create contractual communications, briefings and newsletter updates
• Monitor and report on Key Performance Indicators to support informed decisions
• Manage mailbox activity, ensuring deadlines are met
• Support the production of contractual board reports and associated materials
• Take minutes during contractual board meetings and other key meetings
• Contribute to continuous improvement initiatives across the department

Does this sound like you?

You’ll be a great fit for this role if you have…

• Excellent time management skills and the ability to manage multiple priorities
• Strong communication skills and confidence presenting complex information
• Effective interpersonal skills, enabling engagement at all levels
• Excellent knowledge of Microsoft Word, with good knowledge of Excel an advantage
• Experience using PowerPoint and Outlook
• Fierce attention to detail that supports the identification of themes and trends

Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

 #aasccareers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.