Professional Mentor

Professional Mentor

Location: Homebased/ remote 
Salary: £50,000  plus excellent benefits 
Schedule: 37.5 hours per week working Monday- Friday

Ready to impact a better future?

As a Professional Mentor in our Employment, Skills and Enterprise team, you’ll provide one-to-one coaching and mentoring to graduates participating in the Restart Scheme Blue programme, helping them secure sustainable employment that matches their qualifications, skills and career aspirations. You’ll play an important role in supporting people to navigate career pathways, build confidence and achieve long-term success.

Your work has purpose. By helping talented individuals overcome barriers to employment and secure meaningful careers, you’ll create a positive impact on communities and contribute to a better future. Through guidance, encouragement and practical support, you’ll help participants realise their potential while supporting growth and opportunity for individuals and society.

What you’ll do as a Professional Mentor

• Deliver tailored one-to-one mentoring and coaching sessions to support participants in achieving their career goals.
• Help participants strengthen their CVs, cover letters, interview techniques, LinkedIn profiles and personal branding.
• Provide insight into professional and white-collar job markets, including employer expectations and recruitment processes.
• Support participants with career research, job applications and identifying transferable skills.
• Work closely with Job Coaches, Graduate Liaison Officers and other colleagues to provide holistic support.
• Maintain accurate participant records, monitor progress and contribute towards achieving performance targets.

Does this sound like you?

• Experience in professional mentoring, coaching, career counselling or a similar role.
• Strong understanding of professional and white-collar employment markets.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport.
• Able to work independently while collaborating effectively with colleagues and stakeholders.
• Committed to inclusion, diversity and supporting people from a wide range of backgrounds.
• Degree educated, with Information, Advice and Guidance (IAG) certification desirable.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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