Senior Communications & Stakeholder Manager

Senior Communications and Stakeholder Manager- Health Assessment Advisory Service

Salary £60,000- £70,000 dependent upon experience

Monday- Friday 37.5 hours per week

Home based

At Serco, we deliver high‑quality health assessments on behalf of the Department for Work and Pensions (DWP), helping to determine eligibility for key benefits. With extensive global experience in complex case management and a strong track record of partnership with the DWP, we are committed to creating positive outcomes for the people and communities we serve. Our service users are treated with dignity and respect, and our colleagues thrive within a supportive and collaborative culture.

We are now seeking a Senior Communications and Stakeholder Manager to join our team. In this role, you will lead communications and engagement activity for the Health Assessment Advisory Service (HAAS) contract, within Serco’s Citizens Services business unit.

You will be responsible for overseeing both strategic and operational engagement with a wide range of stakeholders, including the DWP, LOT partners, supply chain partners, charities, advocacy groups, and other external organisations. Your work will ensure that all communications activity effectively supports both contract delivery and the broader objectives of the Citizens Services business.

The successful candidate will also contribute to the development and delivery of the Citizens Services–wide communications and engagement strategy, ensuring that messaging, stakeholder engagement, and reputation management for HAAS are consistently aligned, impactful, and well‑executed at a contract level.

Main Accountabilities:

• Develop and maintain a co-ordinated approach to Serco’s wider engagement with government and stakeholders. 
• Increase Serco’s competitive advantage within this market through successful analysis of non-market engagement and identifying potential risks, opportunities, and impacts.  
• Proactively seek opportunities to highlight and build on Serco’s reputation as a trusted supplier of public services to government within this market. 
• Develop a strategy to increase and effectively market Serco’s brand presence in the HAAS market. 
• Proactively work with communications and marketing teams across Serco to develop an improved external brand for HAAS as well as any strategic communications. 
• Support and contribute to any public announcements on behalf of HAAS SMT, working with Serco Group’s Media Relations team. 
• Design and deliver HAAS external affairs strategy and stakeholder engagement procedure, as part of the wider Citizens Services comms and engagement strategy 
• Develop, map, and track a network of high-level political contacts, including government ministers and officials, agencies, trade bodies and thought leaders. 
• Support and advise the Contract Director on external communications. 
• Work as part of wider Community Services comms and engagement team to ensure alignment between internal and external messages. 
• Appropriately co-ordinate, influence, and coach senior leaders within contract as they engage with Governments. 
• Represent Serco to key customers externally, including government officials, trade-bodies, and parliamentarians.  
• Understand, own and be a passionate and proactive role model for Serco’s values.  

What you’ll need to do the role:

Knowledge and Experience 

• Comprehensive knowledge of the UK policy and political landscape, as well as government functions at a national, devolved, and local level.  
• Experience of working in a government department or working in a similar external affairs role.  
• Track-record of high-profile political and government engagement and strategy development in a complex stakeholder environment. 
• A demonstrable ability to develop productive relationships across a variety of seniority levels and portfolio areas, both internally and externally.  
• Experience of copy writing for external audiences. 
• Experience of developing communications plans and strategies.  

Skills

• Exceptional communication and interpersonal skills.   
• Critical thinking, analytical and decision-making skills. 
• Advanced MS Office Skills, including Word, Excel, and PowerPoint. 
• CRM database management.  
• Copywriting skills. 
• Flexible to travel across UK contracts.

What we offer: 

• Company bonus
• Company car
• Private Medical Cover
• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.