Business Assurance Manager

Homebased with monthly nationwide travel
Between £40,000 - £50,000 per annum, dependant on experience
Full-time

Ready to make an impact?

As a Business Assurance Manager in our Citizen Services team, you’ll play a key role in strengthening governance, risk management, and compliance across our contracts. You’ll ensure we meet regulatory and contractual obligations while driving continuous improvement and supporting our teams to deliver excellence.

You’ll be entrusted to:

• Develop and maintain our Business Continuity programme, including regular reviews and testing of plans in line with contractual and management system requirements.
• Deliver and manage the Citizen Services Internal Audit programme, reporting to senior leaders and tracking progress to ensure timely closure of actions.
• Facilitate and support external audits, including ISO9001, ISO27001, PCI-DSS, Customer Service Excellence and Integrated Assurance Reviews.
• Act as the Business Unit lead for Data Protection, ensuring compliance with One Trust and providing local guidance and support.
• Support contracts in maintaining and reviewing Risk Registers, completing risk assessments and identifying improvement opportunities.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience working within a compliance, governance, or assurance environment.
• A background in internal auditing and business continuity management.
• Knowledge of Data Protection legislation and experience using tools such as One Trust.
• Strong IT skills, particularly in Microsoft Excel and Office 365.
• Excellent communication and interpersonal skills, with confidence in engaging stakeholders at all levels.
• Strong organisational ability, attention to detail and a methodical approach to meeting deadlines.
• The ability to manage multiple priorities and use your initiative to work independently.
• Knowledge of ISO27001 is desirable

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.