Account Manager - Restart

Location: Hybrid with frequent travel across Wales and the West Midlands
Salary: £34,000 – £38,000 dependent on experience
Schedule: Full time, Permanent

Please note this role is subject to bid awardal.

Ready to impact a better future?
As an Account Manager in our Employment, Skills and Training (EST) team, you’ll drive the growth of employer relationships that support young people into meaningful paid work placements. You’ll help local employers access incentives, build positive partnerships and create the opportunities that young people need to start their future with confidence.

Serco is expanding its commitment to supporting young people into employment as part of our purpose-led approach to improving lives and communities. Through paid work placements and high‑impact employer engagement, you’ll play a key role in opening doors for young people who are ready to take their next step.

What you’ll do as an Account Manager
You’ll be entrusted to:

• Manage and develop a portfolio of high‑volume employer accounts, with a strong focus on local employers offering opportunities to young people.
• Build trusted, long‑term relationships with key stakeholders and act as the main point of contact for all employer queries.
• Promote paid work placements and employer incentive schemes, ensuring employers understand the benefits and how to access them.
• Work closely with our Resources team to ensure employer expectations are clearly communicated and placements for young people are timely and high quality.
• Track performance metrics including satisfaction, retention, sustainability and repeat engagement, using insights to improve service delivery.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Sales and business development experience, ideally within a high‑volume or employer engagement environment.
• Experience working directly with young people and an understanding of the barriers they may face when entering employment.
• Strong communication, negotiation and relationship‑building skills with the ability to influence employers at all levels.
• A proactive, solutions‑focused approach with strong organisational and analytical skills.
• The ability to work independently, manage competing priorities and meet targets in a fast‑paced environment.
• Confidence using MS Word, Outlook, Excel and PowerPoint.

Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car: A company car
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Learn more about employability jobs with Restart on our website.