Product Assurance Manager

Location: Hybrid working - regular travel between Northwest & MEE

Salary: Up to £47,000 per annum plus excellent benefits

Schedule: 37.5 hours per week with on call requirements where needed

Ready to impact a better future?

As a Product Assurance Manager in our AASC Product Assurance team, you’ll lead a team responsible for quality assurance, business acceptance testing, learning delivery, and continuous improvement activities. Your work will help ensure new products, services, and system enhancements are thoroughly tested, effectively communicated, and ready to support operational success.

This is a role with real purpose. You'll help create impactful solutions that improve services, reduce risk, and strengthen delivery confidence across the contract. By championing quality, innovation, and continuous improvement, you'll play a key role in ensuring our work continues to have a positive impact on communities while building a stronger future for colleagues and customers alike.

What you’ll do as a Product Assurance Manager

You’ll be entrusted to:

• Lead, develop, and support the Product Assurance Team, ensuring high performance, effective resource planning, and colleague development.
• Oversee Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities, ensuring robust quality assurance standards and appropriate governance.
• Manage stakeholder relationships across operational, technical, and business teams, acting as a trusted point of contact for product and testing activities.
• Lead the development, quality assurance, and distribution of learning materials and training content through the Learning Management System (LMS).
• Drive continuous improvement initiatives, identifying opportunities to enhance processes, testing practices, communications, and operational effectiveness.
• Monitor delivery against sprint plans and project milestones, providing assurance, reporting, and escalation management where required.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Experience leading and developing teams, including performance management, coaching, and supporting colleague growth.
• A strong understanding of quality assurance, business acceptance testing, user acceptance testing, and the software development lifecycle.
• Experience working with Agile methodologies and tools such as Jira, including participation in sprint planning and delivery activities.
• Excellent stakeholder management and communication skills, with the ability to build trust and collaborate across technical and operational teams.
• Strong analytical and problem-solving skills, with experience using data to support decision-making and continuous improvement.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
 
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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