Duty Manager

Duty Manager

Location: The Beacon Sports Centre, SL0 0HS
Salary: up to £13.50ph depending on skills and experience
Schedule: Casual, as and when needed. Covering mornings, afternoons, evenings and weekend (flexibility is needed)

Ready to impact a better future?
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day’. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Duty Manager to join our Team

What you’ll do as a Duty Manager

You’ll be entrusted to:

• Lead, motivate, and support operational colleagues on shift to deliver a safe and positive customer experience
• Oversee the day-to-day operational management of the centre, ensuring service standards and contract requirements are met
• Act as the Health and Safety Responsible Person on shift, maintaining a safe environment for customers, colleagues, and visitors
• Manage incidents and emergencies, including investigations and follow-up actions where required
• Provide clear instruction, training, and guidance to colleagues to ensure efficient, compliant, and confident working practices
• Deputise for the Operations Manager as required, supporting consistent delivery and team leadership

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience supervising or managing teams in a leisure, customer service, or operational environment
• A strong understanding of health and safety responsibilities and safe working practices
• Confident communication skills and the ability to build positive relationships with colleagues and customers
• A calm, organised approach, particularly when responding to incidents or operational challenges
• A flexible mindset, with the ability to lead by example across varied shifts

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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