Project Management Office (PMO) Support Officer

Location: Forth Valley Royal Hospital, Larbert
Salary: £33,000 - £41,000 per annum, dependant on experience plus excellent benefits
Schedule: Full time, permanent

Ready to impact a better future?
As a Project Management Office (PMO) Support Officer in our Hard FM Projects team, you’ll help ensure that essential projects run smoothly, efficiently, and safely – contributing directly to services that touch lives and support communities every day.

You’ll play a key part in keeping our project managers equipped, informed, and compliant. By supporting governance, data management, reporting, and coordination, you’ll help create the clarity and confidence that enable good decisions, positive impact, and a better future for the people who rely on our work.

What you’ll do as a Project Management Office (PMO) Support Officer
You’ll be entrusted to:

• Enforce a rigorous reporting arrangement that ensures quality documentation from project managers, including time, status, risks, spend, and revenue or benefits.
• Deliver monthly summary reports, programme dashboards, project logs, and resourcing data.
• Maintain project and programme trackers, seeking updates from project managers to ensure accurate summary positions.
• Run reconciliation processes to ensure SAP and project finance positions are aligned, acting as the link to the Finance Business Partner.
• Manage and arrange senior stakeholder meetings, workshops, project reviews, and programme boards.
• Advise on and champion improvements across project management processes.
• Ensure compliance with Serco, Construction Design and Management (CDM), and customer governance for all Hard FM projects.
• Own and implement an SMS‑compliant governance lifecycle, ensuring reports are submitted and progress, spend, and risks are reviewed through senior management forums.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Excellent Microsoft Office skills, including confident use of Excel and Word.
• Strong organisational ability, attention to detail, and confidence prioritising your workload.
• Clear written and verbal communication skills with the ability to build positive relationships.
• Experience using Microsoft applications such as Project, Visio, Excel, and PowerPoint.
• Experience with Computer‑Aided Facilities Management (CAFM) systems such as Concept Evolution, ideally within Hard FM projects.
• Knowledge of DWG TrueView and experience with reports and workflow tracking.

Vetting and checks:
This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.