Records Clerk

Records Clerk

Location: HMP Fosse Way, Leicester, LE18 4TN

Salary: £26,509.50 plus excellent benefits

Schedule: Permanent, Full-time, 40 hours per week, Monday to Friday

Ready to impact a better future?

As a Records Clerk in our Offender Management Unit team at HMP Fosse Way, you’ll play a vital role in ensuring prisoner records are accurate, up to date, and managed in line with operational requirements. Your work will help support the effective running of the prison and enable colleagues to make informed decisions that contribute to rehabilitation and safer communities.

Working as part of a collaborative team, you'll provide essential administrative support across the Offender Management Unit. By maintaining accurate records, coordinating information, and liaising with internal and external stakeholders, you'll help create a positive impact on the lives of those in custody while supporting the wider justice system. This is a role where attention to detail, trust, and care make a real difference every day.

What you’ll do as a Records Clerk

• Maintain prisoner records, including audit trails and the appropriate archiving of documentation
• Update prison recording systems, including the Prison-NOMIS (National Offender Management Information System), Digital Prison Services, and local databases following admissions
• Monitor departmental mailboxes and obtain legal documentation and warrants following court and video-link appearances
• Liaise with internal departments and external agencies on behalf of the Offender Management Unit
• Support the smooth running and performance of the department, assist with case administration and other tasks in the department
• Complete general administrative duties, including document filing and processing departmental mail and parcels

Does this sound like you?

• GCSEs in Maths and English at Grade C or above
• Good IT skills with experience using systems, Microsoft Excel, and Microsoft Word
• Strong verbal and written communication skills
• Solid organisational skills, with the ability to manage various workloads based on deadlines
• Demonstrate ability or experience in working within a busy environment
• A collaborative team player who can maintain professional standards, exercise discretion

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme:
Applicants with disabilities and veterans who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.

For support with your application, please contact recruitmentuk@serco.com.

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