Records Clerk

Records Clerk

Location: HMP Fosse Way, Leicester

Salary: £25,000 - £27,000 plus excellent benefits

Schedule: Monday to Friday, between 7:00am and 6:00pm, with flexibility required within these operating hours.

Ready to impact a better future?

As a Records Clerk in our Offender Management Unit (OMU) team, you’ll play a key role in maintaining accurate, secure, and compliant prisoner records. Your work will help ensure important information is managed effectively, supporting the safe and efficient operation of the prison.

Every record matters. By managing both physical and digital records, you’ll help colleagues make informed decisions, maintain compliance, and support the wider justice system. This is a role where attention to detail, trust, and care make a genuine positive impact, and where your work has purpose every day.

What you’ll do as a Records Clerk

• Maintain and update physical and electronic prisoner records, ensuring all information is accurate, secure, and up to date.
• Manage, store, retrieve, and archive documentation in line with procedures and compliance requirements.
• Handle and move physical archive boxes and records as part of day-to-day manual handling duties.
• Process documentation, correspondence, mail, and records requests in a timely and accurate manner.
• Support the maintenance of audit trails and ensure records are managed in accordance with regulatory and organisational requirements.
• Work closely with internal departments and external agencies while maintaining confidentiality and handling sensitive information appropriately.

Does this sound like you?

• Strong administration experience with excellent organisational skills and attention to detail.
• Experience working with data, records, documentation, or compliance-driven administration would be advantageous.
• Confidence using Microsoft Office applications and electronic record management systems.
• Comfortable carrying out manual handling activities, including moving and handling archive boxes and physical records.
• Self-motivated, reliable, and able to manage workloads effectively while maintaining accuracy.
• Able to handle sensitive and confidential information with professionalism and discretion.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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