MI Analyst
Liverpool, Merseyside, GB, L32 8SF
Permanent | 37.5 hours per week, between Monday to Friday, various shift pattens between 7am to 8pm and weekend work when required | Hybrid working, at least 1 to 2 days in the office / travel to other Serco sites per week | Liverpool
£25k to £35k per annum
Step into a role that’s more than just numbers. At Serco, we have an exciting opportunity for an MI Analyst, a vital role that turns raw data into strategic insights, driving improvements that make a real difference across our operations.
This is your chance to join a fast-evolving environment where your work won’t just be seen, it’ll shape how we operate, optimise services, and deliver outstanding performance for our customers and stakeholders.
As an MI Analyst, you’ll collaborate with senior analysts and the Head of Analytics & Performance to deliver fast, reliable, and actionable information. You’ll maximise the use of Power BI tools across all contracts, generate critical performance insights, and play a key role in the creation of a truly data-driven culture.
Your day-to-day will include:
- Developing intuitive, interactive dashboards and visual reports
- Using your expertise in SQL server, Power BI and Excel to bring complex data to life
- Supporting the evolution of our data platforms through testing and collaboration
- Playing a hands-on role in knowledge sharing, training, and stakeholder engagement
About you:
- Ability to manage workloads, prioritise and proactively set expectations to key Stakeholders
- Analytical thinking and the ability to provide cost effective and value add recommendations
- Excellent Communication and Organisational skills
- Understanding of Business Processes and Contact Centre metrics
- Microsoft Office skills, especially Microsoft Excel; advanced formulas, Power Query, Visual Basic
- Knowledge of Dynamics 365, WFM (Work Force Management), planning principles and various methodologies like Erlang, Workload, Shrinkage etc. would be desirable
Ready to put your analytical talent to work where it really matters? Be part of something that goes beyond reporting—help us transform how we think, act, and deliver.
We’re looking for someone with hands-on experience using analytical tools such as SQL server, Power BI, alongside a general background in analysis. Ideally, you’ll already be working in an analyst role and looking to develop your skills in a more strategic and high-impact setting.
Why Serco
A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Pension Up to 6%
- Employee Assistance Programme
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- A company passionate about diversity and inclusion
