Control Centre Operative

Serco - London Cycle Hire, London, N1

FTC 6 months, Full Time

£30,784 per annum plus excellent benefits

The Control Centre operates 24 hours a day – shift rota pattern applies

Ready to impact a better future?
As a Control Centre Operative in our Central Government team, you’ll play a vital role in keeping one of London’s most recognisable transport services running smoothly. Working at the heart of the London Cycle Hire Scheme, you’ll help ensure bikes are available where and when customers need them while maintaining operational excellence for Transport for London.

You’ll be part of a dedicated team whose work touches lives every day – helping thousands of people move around the city sustainably. From managing incidents to coordinating logistics, your work will create a positive impact on communities and contribute to a greener, more connected future.

What you’ll do as a Control Centre Operative
You’ll be entrusted to:

• Manage the day-to-day activity of drivers, mobile operatives and incident response across the scheme
• Coordinate logistics and front-line interactions with Transport for London and key partners
• Monitor operational performance and prioritise tasks in line with key performance indicators and service requirements
• Act as the first point of contact for incidents, resolving or escalating issues to ensure swift resolution
• Operate core systems including distribution tools, incident management software and reporting platforms
• Support the redistribution of thousands of bicycles across docking stations to meet customer demand
• Maintain accurate records and support continuous improvement of operational processes
• Work collaboratively across teams to deliver service excellence and ensure compliance with health and safety standards

Does this sound like you?
You’ll be a great fit for this role if you have…

• Strong communication skills, both written and verbal, with the ability to build trusted relationships
• Good analytical and problem-solving skills, with a proactive approach to resolving issues
• Confidence using IT systems including Microsoft Word, Excel and Outlook
• Excellent organisational skills and the ability to prioritise effectively in a fast-paced environment
• A flexible approach and the ability to adapt to a dynamic, shift-based working environment
• A customer-focused mindset with a commitment to delivering high-quality service

Vetting and checks
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Upon successful completion of probation period, opportunity to apply for travel pass
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.