On Street Operative-LCH London Cycle Hire

On Street Operative

Location: Temp Location (London, SW8 4TR) Returning to London, SW2 5DZ in 4months.
Salary: £ 28,808.00 plus excellent benefits
Schedule: Perm/FT/40 Hours

Ready to impact a better future?

As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London moving by carrying out essential on‑street maintenance that keeps bicycles and e‑Bikes safe, available, and ready for thousands of daily users.

You’ll play a key part in supporting a sustainable transport network. By maintaining the fleet, managing battery swaps, and interacting with the public, your work will have a real and positive impact on the communities who rely on the London Cycle Hire scheme.

What you’ll do as an On Street Operative

You’ll be entrusted to:

• Carry out routine bicycle and e‑Bike maintenance on street, completing basic checks and repairs in line with quality standards.
• Triage and repair bicycles at docking stations or hub locations.
• Transport and swap lithium batteries across the e‑Bike fleet to meet customer demand.
• Operate an e‑Cargo Bike or e‑Van to deliver batteries around the scheme.
• Lock in and release bicycles at docking stations and support Hub duties as needed.
• Provide helpful, professional responses to public, client or sponsor enquiries.
• Log work electronically using mobile devices and report battery/parts usage accurately.

Does this sound like you?

You’ll be a great fit for this role if you have:

• The ability to ride a bicycle confidently and safely in London.
• A willingness to pass an e‑Cargo bike assessment.
• Strong customer service and communication skills.
• Good problem‑solving ability and familiarity with Health and Safety requirements.
• Confidence using mobile devices for job tracking.

This role requires a Basic DBS check, which will disclose any unspent convictions in line with the Rehabilitation of Offenders Act 1974. You will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive holiday package
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.