Operational Compliance Coordinator-Lambeth

Operational Compliance Coordinator

Location: Lambeth, Shakespeare Road Depot, SE24 0PZ
Salary: Up to £31,000 per annum, plus excellent benefits
Schedule: 40 hours per week- Monday- Friday

Ready to impact a better future?

As an Operational Compliance Coordinator in our Environmental Services team, you’ll play a key role in ensuring high standards of compliance across the Lambeth contract. You’ll work proactively to make sure policies, procedures and controls are followed, supporting strong audit outcomes and effective risk management.

Your work will help create impactful solutions by embedding best practice, strengthening governance and supporting a safe, inclusive and compliant working environment. Through trusted relationships and a hands‑on approach, you’ll support operational teams to deliver services that make a positive impact on local communities.

What you’ll do as an Operational Compliance Coordinator

You’ll be entrusted to:

• Support the management team to implement and maintain local procedures and controls in line with the Serco Management System.
• Proactively promote Serco’s governing principles and positively influence colleagues, clients and stakeholders.
• Support Health and Safety management, ensuring compliance with policy, standards and key controls, including accurate incident reporting on ASSURE.
• Act as the Serco Data Protection Champion for the contract, ensuring compliance with data protection and GDPR requirements.
• Maintain Quality Management Systems and regularly review and update the risk register.
• Carry out internal reviews to ensure controls are operating effectively and risks are appropriately managed.
• Prepare for and support internal and external audits, including ISO standards, risk management, customer service excellence, data protection and Serco Group audits.
• Complete follow‑up actions from audits and compliance reviews within agreed timescales, producing reports and presentations as required.
• Assess current systems and recommend improvements to drive continuous improvement.
• Lead compliance for learning and development, including mandatory training, Serco Essentials and local contract curriculum requirements.
• Ensure training records are maintained and updated within the Learning Management System in a safe and cost‑effective way.
• Support employee relations compliance, working with HR where required to ensure adherence to policies and operating models.
• Lead activity around the annual employee engagement survey, supporting action plans and engagement initiatives.
• Track compliance related to absence management, welfare and annual leave, ensuring alignment with working time regulations and wellbeing priorities.
• Embed diversity and inclusion into compliance, training and culture, supporting awareness and understanding across teams.
• Work collaboratively across the contract and within the team, covering mandatory tasks when needed to ensure continuity of service delivery.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience in HR or employee relation management.

• Experience in administration, coordination or compliance‑focused roles.
• Strong IT skills, with confidence using Microsoft Word, Excel and PowerPoint.
• Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders.
• The ability to balance priorities, multitask and work effectively under pressure.
• A flexible, professional and positive approach, with good interpersonal skills.
• Confidence working both independently and as part of a wider team.
• The ability to assess risk, support decision‑making and deliver against objectives.
• Experience of waste management systems (desirable but not essential).

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.