Prison Operational Support Officer

HMP Thameside, London

Full-Time - 40hrs pw (shift pattern)/ Permanent

Salary: £31,694 per year

Here at Serco we’re looking for an Operational Support Officer to act as the main point of contact for all staff and visitors, working in the control room, monitoring CCTV and radio systems, alerting staff when alarms are raised and completing all necessary paperwork.

As part of this you’ll:

• Give access to both visitors and staff, including searching of vehicles and staff when required to do so.
• Assist with the escorting of vehicles around the establishment and assist in the Command suite if required to do so.
• Allocate BWVC and be responsible for the equipment.
• Be involved in Exercises and contingency planning.

What you’ll need to do the role

First and foremost, you’ll ideally have worked in a secure environment or similar, however this is not essential as full training will be provided. It would also be advantageous if you have knowledge of various security procedures.

The successful applicant will be computer literate, flexible, organised, efficient and reliable. We are looking for someone that can communicate at all levels, build strong working relationships and be a successful part of an ever-growing team.

This role would involve working different shift patterns which will include nights and weekends.

Why Serco:

• Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
• A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
• Great people - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer:

• Serco Benefits package
• Up to 6% contributory pension scheme
• Employee Assistance Programme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
• A safe and supportive culture
• The chance to make a positive difference to the prison and court systems
• A company passionate about diversity and inclusion

This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules, as it does not meet the required salary or skill level criteria. Whilst we encourage applications to other roles, candidates who already have a valid right to work in the UK through other immigration routes or permissions must meet the below minimum eligibility criteria: 

• Have at least two years remaining on your current visa to ensure sufficient time in the role. 
• Have lived in the UK for at least one year, as the vetting process requires a counter-signatory from a recognised professional who has known you for that duration. 

For general right-to-work guidance, please visit the UK Home Office website. 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.