Portering Operative

Portering Operative

James Cook University Hospital, Middlesbrough, TS4 3BW

Part time – 1300-1930 hours

Salary: £24,169 pro rata, per annum - pro-rata, plus Serco benefits.

Key Purpose:

To provide a comprehensive, quality, efficient and cost-effective Portering service within the whole of the Hospital, in line with contractual requirements ensuring patient care and customer service being at the forefront of service provision.

Main Accountabilities:

• Ensure that all Portering tasks are undertaken in a professional, competent and safe manner in line with HSE Guidelines and Safe working practices.
• Transportation of deceased patients from A&E and/or Wards to mortuary;
• Key holders for mortuary out of hours to support with viewings to support legal processes i.e. certification of death;
• Removal of soiled laundry from Wards and theatres ensuring delivered to the Laundry in line with Infection Control Regulations and HSE Safe Working;
• Responsible for responding to cardio arrests and providing trolley and supporting equipment to the incident;
• Ensure that all equipment is in a clean and hygienic state – weekend cleaning rota ofr wheelchairs;
• Ensure that all equipment used to undertake the role are to the required standards to support safe working practices;
• Transportation and collection of medical gases to all department and wards regularly;
• Transport patients to and from X-ray when required (OOH);
• Support the Patient Ambassador/Service Manager or Soft Service’s Lead to ensure the full service is compliant with the site ISO Regulations, quality and environmental policies;
• Performance targets are to be met at all times in line with agreed standards;
• Assist with maintaining appropriate records in line with service delivery
• Ensure all tasked despatched via Portertrac are correctly accepted, started and completed in accordance with SLA’s 
• Undertake the delivery of Specimens, Blood samples to the Pathology department in addition to the delivery of controlled drugs books to the Pharmacy. These tasks are the associated task relating to the Standard Operating Procedure of the Pneumatic Tube System.
• Support in the provision of clean linen as and when required;
• Emergency transportation of patients;
• Ensure all HSE initiatives are managed proactively to ensure a safe working environment;
• Escalate all and any risks to the Patient Ambassador and/or Service Manager;
• Undertake any other tasks/duties as identified by the Patient Ambassador, Service Manager or Soft Services Lead

What is needed for the role:

• This is a physical role, and the post-holder will be required to be mobile for most of their working day with manual handling being necessary to lift / carry / operate cleaning machinery.
• NVQ or Equivalent Qualification.
• Ability to read, write and converse clearly in English.
• Basic awareness of Health & Safety working practices.
• Previous experience working within a hospital or service environment.
• Customer service skills including clear verbal communication.
• Understand the importance of patient care, infection control and safety.
• IT Literate to support innovation.

What we offer 

• Up to 6% contributory pension scheme. 
• 25 days annual leave plus bank holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work. 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.