Task Administrator - Soft Services

Task Administrator – Soft Services

James Cook University Hospital, Middlesbrough, TS4 3BW

6-month fixed term contract – 21 hours per week based on a 2 week rota – 1300 hours – 1930 hours

Salary - £24,465.00 pro rata plus Serco benefits.

Main Purpose:

To provide a comprehensive, quality, efficient and cost-effective Soft FM Allocation System that delivers the service within the whole of the Hospital, in line with contractual requirements ensuring patient care and customer service being at the forefront of service provision.

Main Accountabilities:

• Ensure that all Soft FM tasks are allocated in a professional and competent manner to maintain an efficient and effective service, utilising the CARPS auto-allocating system.
• Ensure all tasked allocated via the CARPS System are correctly accepted, started and completed in accordance with SLA’s 
• Assisting our client with any issues when booking Soft FM requests, such as training and system support.
• Work alongside the Patient Ambassador/Service Manager or Soft Service’s Manager to ensure the full service is compliant with the site ISO Regulations, quality, and environmental policies.
• Performance targets are always to be met in line with agreed standards.
• Assist with maintaining appropriate records in line with service delivery
• Ensure all HSE initiatives are managed proactively to ensure a safe working environment.
• Escalate all and any risks to the Patient Ambassador and/or Service Manager.
• Undertake any other tasks/duties as identified by the Patient Ambassador, Service Manager or Soft Services Lead.

What you’ll need to do the role:

Essential:

• Ability to prioritise and cope with high and varied workload.
• Ability to work under pressure
• Well-developed problem solving and analytical skills.
• Demonstrated effective interpersonal written / verbal communication, and negotiation skills.
• Demonstrate a commitment to quality and improving processes.
• Flexible, adaptable and embraces change.
• Professional demeanour, high level of personal integrity and ability to maintain confidentiality
• Intermediate Microsoft Office skills and ability to use and monitor multiple systems at once

Why Serco?

Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
 
A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
 
Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer  

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.