Technical Officer

Technical Officer

James Cook University Hospital, Middlesbrough, TS4 3BW

Full Time, Permanent (37.5 hours per week) 

Salary - £33,000.00 - £43,500.00 depending on experience, plus Serco benefits.

The Technical Officer – Asset & Systems Management is responsible for maintaining accurate and up-to-date building information, including technical drawings, asset data, and planned preventative maintenance (PPM) records. The role ensures the effective operation of the Computer-Aided Facilities Management (CAFM) system, supporting compliance, operational efficiency, and informed decision-making across the Estates function.

This role is critical in ensuring that the Estates team has access to reliable data and documentation to support statutory compliance, lifecycle planning, and service delivery.

Main Accountabilities:

Technical Documentation & Drawings:

• Maintain and update building layout, services, and infrastructure drawings using AutoCAD or similar software.
• Ensure all drawings are version-controlled and accessible to relevant stakeholders.
• Support project teams by providing accurate technical documentation.

Asset & PPM Management:

• Maintain the Estates asset register, ensuring all assets are accurately recorded, tagged, and categorised.
• Support the development and review of PPM schedules in line with SFG20 and HTM guidance.
• Ensure all completed PPM tasks are recorded and archived appropriately.

CAFM System Administration:

• Act as the system administrator for the CAFM platform, ensuring data accuracy and system functionality.
• Generate reports and dashboards to support compliance, performance monitoring, and planning.
• Liaise with software providers and IT support to resolve system issues and implement updates.

Compliance & Reporting:

• Support statutory compliance by ensuring accurate records are maintained for audits and inspections.
• Provide data and reports to support internal and external reporting requirements.

Stakeholder Engagement:

• Work closely with Estates, Facilities, and Clinical teams to ensure asset and maintenance data meets operational needs.
• Provide training and support to users of the CAFM system.

What you’ll need to do the role:

• HNC/HND or equivalent in Building Services, Engineering, or Facilities Management.
• Proficiency in AutoCAD and experience managing technical drawings.
• Experience with CAFM systems (e.g., Planon, Concept, Maximo).
• Understanding of PPM planning and asset lifecycle management.
• Familiarity with HTMs, SFG20, and statutory compliance in healthcare estates.
• Strong attention to detail and data management skills.
• Effective communication and stakeholder engagement abilities.

Why Serco?

Meaningful and vital work: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.
 
A world of opportunity: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you’ll find all the opportunity you need to evolve your career.
 
Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.

What we offer  

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.