Deputy Hospitality Manager

Deputy Hospitality Manager

Location: Lilleshall National Sports Centre, TF10 9AT

Salary: £27,453.23 - £28,185.32 per annum plus excellent benefits

Schedule: Flexible working pattern required, including weekends and late evenings. Most events take place on Fridays, Saturdays and Sundays.

Ready to impact a better future?

As a Deputy Hospitality Manager in our Citizen Services team, you’ll help deliver memorable hospitality experiences across weddings, private parties, conferences and bar operations. Supporting the Hospitality Manager, you’ll play a key role in ensuring every event runs smoothly while maintaining excellent standards of service and customer care.

Based at the newly refurbished Lilleshall National Sports Centre, you’ll help create experiences that bring people together to celebrate, connect and achieve their goals. Your work will have a positive impact on customers, colleagues and the local community, helping us build trust, deliver quality experiences and impact a better future.

What you’ll do as a Deputy Hospitality Manager

• Support the Hospitality Manager with the planning, preparation and delivery of weddings, conferences, private parties and restaurant bookings
• Lead hospitality operations during events, ensuring exceptional customer service and smooth event execution
• Step up to manage operations in the absence of the Hospitality Manager
• Support recruitment activities, including interviewing prospective team members
• Manage bar stock ordering and help maintain effective stock control processes
• Ensure hospitality areas are presented to a high standard, supporting cleaning and operational readiness activities

Does this sound like you?

• Previous experience in a customer-facing hospitality or events environment
• Essential experience working within bar operations
• Computer literate with the ability to use operational and administrative systems
• A Level 2 Food Safety qualification is desirable
• Flexible and willing to work evenings, weekends and late-night events
• Comfortable working in a fast-paced environment and able to remain resilient under pressure
• Eager to learn new skills and support continuous improvement

What we offer

• 20 days, 21 days after 1 years’ service + bank hols

• Up to 6% contributory pension scheme
• Free Gym membership
• Staff meal, physio discounts
• Serco discounts which include cinema, merlin entertainment, online shopping,
  mobile phone plans and leisure centre memberships.
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• All Leisure Benefits - Trust and Serco Leisure Employee Benefits
• colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.