Night Duty Manager

Night Duty Manager

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to £13.57 per hour, plus excellent benefits
Schedule: Full time 39 hours per week working hours between 8pm–8am, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Lilleshall Leisure Trust.

Lilleshall Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Night Duty Manager to join their team and help make a positive difference every day.

As a Night Duty Manager, you'll help create a safe, welcoming and well-managed environment where people can stay active, achieve their goals and enjoy their leisure time with confidence. By leading operations during both day and night shifts, you'll play an important role in supporting the local community and ensuring every visitor has a positive experience. Your work will have purpose, helping to create a positive impact on communities while contributing to a healthier future.

What you’ll do as a Night Duty Manager

• Oversee the facility during day and night operating hours, ensuring safety and customer satisfaction remain the priority.
• Complete the cleaning of the sports facilities over night working alone to ensure they are ready and presentable for users the following day
• Lead and support the operational team to deliver a high-quality service across the centre.
• Open and close the facility and carry out security, safety and site-wide checks in line with procedures.
• Respond to accidents, incidents and emergencies, taking appropriate action and maintaining a calm approach.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational performance standards and take action where required to maintain service quality.

Does this sound like you?

• Experience in facility management, ideally within a supervisory role, with knowledge of Health and Safety at Work legislation.
• Previous experience in facility cleaning
• Experience working in a leisure, hospitality or similar operational environment.
• Strong communication and customer care skills, with the ability to remain composed during challenging situations.
• Good IT skills and the ability to solve problems quickly and effectively.
• A First Aid at Work certificate, or a willingness to obtain one.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

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