Operations Support

Operations Support Officer

Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £26,557.55 per annum plus excellent benefits
Schedule: Full-time, 39 hours per week, Wednesday to Saturday 08:30 to 17:00, Sunday 08:30 to 16:00

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Sport England.

Sport England encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for an Operations Support Officer to join their team and help make a positive difference every day.

As an Operations Support Officer, you'll play an important role in keeping a busy sports and conferencing facility running safely, smoothly and efficiently. Your work has purpose, helping colleagues, visitors and community groups enjoy high-quality facilities while supporting a positive impact on communities.

In this varied role, you'll support daily operations, compliance activities, events and site presentation. By helping create a safe, welcoming and well-maintained environment, you'll contribute to healthier lifestyles and help impact a better future for everyone who uses the facility.

What you’ll do as an Operations Support Officer

• Support the day-to-day operation of the facility, ensuring a safe, clean and well-maintained environment
• Open and close buildings, monitor site security and respond to incidents or emergencies when required
• Carry out compliance checks and support health and safety standards in line with policies and procedures
• Assist with event and activity set-ups, including preparing spaces and moving equipment as needed
• Transport colleagues and carry out off-site duties using company vehicles
• Support Duty Managers and provide operational cover when required, including weekends and nights

Does this sound like you?

• Experience in a supervisory or operational role within leisure, hospitality or a similar environment
• A good understanding of health and safety requirements and their practical application
• Strong communication and customer service skills, with the ability to build trust with a wide range of people
• The ability to remain calm under pressure and respond effectively in emergency situations
• A full, clean UK driving licence and confidence driving company vehicles

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.

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