Contract Manager

Norfolk, NR11 6SU

Permanent – 40 hours per week, Monday to Friday 

Salary: £57,245 per annum + benefits + company car 

Ready to make an impact?

Here at Serco, we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for a Contract Manager for our North Norfolk contract. We provide a complete Waste & Recycling service to ensure our community and client receive the highest standards.

Reporting to the Senior Contracts Manager, you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including blue collar and supervisory staff in Waste & Recycling service provision within a demanding commercial environment. 

This is an exciting opportunity for a strategic and passionate leader to take ownership of the Contract and lead the way with regards to innovation, service improvement and expansion.

You’ll be entrusted too:

• Champion the continuous improvement and contract growth processes, whilst actively seeking opportunities to increase and introduce new services which will create opportunities to deliver wider services to our client, residents and businesses. 
• Ensure that KPI performance requirements are met, drive for change and innovation in the Contract to meet challenges for the future and develop and maintain effective relationships with local authority, community, trade union, internal and external stakeholders at all levels.   
• Produce management reports, manage staff and equipment, and manage the absence and welfare of all employees. 
• Identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have received and understood the required training.
• Career development plans should be produced to enable continuous growth in our teams as well as constantly monitoring financial and operational performance to ensure all operations and methods are cost effective, efficient, with a view to excel targets. 

Does this sound like you?

You’ll be a great fit for this role if you have…

First and foremost, you will be an experienced and creative Contract Manager or Operations Manager, with experience of managing a large blue-collar workforce, preferably Environmental Services (Refuse or Street Cleansing) or a Grounds Maintenance background.

We ask that you are a strategic leader with the ability to make sound business decisions based upon data interpretation, a Level 5/ Degree or equivalent management qualification would be desirable. 

A Transport Manager’s CPC would be desirable, as well as experience of managing relationships with trade union representatives and Local Authority clients. 

We are keen to hear from applicants with experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and with the ability to clearly present and communicate changes in a way that inspires and engages others. 

You should have experience of managing close working relationships with the client and Local Authority client experience would be advantageous. We expect our Contract Managers to be very visible with the workforce, leading by example and very hands on. 

If you feel you have the skills to succeed in this role, please apply with your CV. 

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
 

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:
 

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Bonus: A performance-based bonus scheme
• Company car: A company car
• Private medical insurance
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.