Business Systems Support Officer

Business Systems Support Officer

Location: NNUH, Norwich, NR4 7UY
Salary: £ 27,945 per annum, plus excellent benefits
Schedule:37.5 days per week, Monday- Friday 8am-4pm

Fixed Term Contract- 24 months 

Ready to impact a better future?

As a Business Systems Support Officer in our Health team, you'll support the delivery of essential estates and facilities management services by managing systems, compliance reporting, documentation and asset information. Your work will help ensure critical hospital infrastructure remains safe, efficient and reliable for patients, visitors and healthcare professionals.

Working closely with operational teams and stakeholders, you'll use your technical expertise to create impactful solutions, improve processes and provide valuable business intelligence. Our work touches lives every day, and this role offers the opportunity to make a positive impact on communities while helping to build a reliable and sustainable future for healthcare services.

What you’ll do as a Business Systems Support Officer

• Analyse operational data and produce reports, metrics and performance information to support compliance, service improvement and decision-making.
• Manage and maintain Computer-Aided Facilities Management (CAFM) systems, including asset information, compliance records and contractual documentation.
• Support the delivery of estates and facilities management requirements, including operational activities, capital projects, minor works and lifecycle programmes.
• Develop and improve systems, processes and reporting tools to enhance efficiency, innovation and value for money.
• Maintain accurate document control and compliance records, ensuring all information remains current and aligned with contractual and statutory requirements.
• Build trusted relationships with colleagues, contractors and stakeholders to support successful service delivery and provide excellent customer service.

Does this sound like you?

Essential:

• Experience working within facilities management, estates, compliance or a similar operational environment.
• Advanced Microsoft 365 skills, particularly in Excel, SharePoint, Word and PowerPoint, with the ability to analyse data and create professional reports.
• Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for improvement.
• Excellent organisational skills with the ability to manage multiple priorities and work independently.
• Strong communication and relationship-building skills, with a focus on trust, collaboration and customer service.
• Experience using Computer-Aided Facilities Management (CAFM) systems, including asset management, compliance monitoring and reporting is desirable.

What we offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.