Project Management Officer

Location: Norfolk and Norwich University Hospital, Norwich, NR4 7UY

Salary: Up to £33,687.18 per annum, depending on experience, plus excellent benefits

Schedule: Full time, permanent (37.5 hours per week), Monday to Friday, 08:00 – 16:00

Ready to impact a better future?

As a Project Management Officer in our Health business team, you’ll support the successful delivery of minor works projects across Norfolk and Norwich University Hospital. From planning and coordination through to reporting and compliance, your work will help ensure critical healthcare environments remain safe, efficient, and fit for the future.  

Working within the site-based Capital Works Team, you’ll help deliver refurbishment projects, infrastructure upgrades, and statutory compliance works that directly support patient care and hospital operations. Our work touches lives every day, and your contribution will help create impactful solutions that make a positive impact on colleagues, patients, visitors, and the wider community.

What you’ll do as a Project Management Officer

• Coordinate and support the planning, scheduling, and delivery of minor works projects, ensuring activities are completed safely, on time, and within budget.
• Monitor project compliance with health and safety, environmental, sustainability, engineering, and NHS requirements.
• Identify and manage project risks, supporting effective mitigation plans and safe project delivery.
• Build positive working relationships with healthcare teams, contractors, estates colleagues, and other stakeholders to minimise disruption and maintain progress.
• Coordinate resources including labour, materials, and contractors to support efficient project delivery.
• Produce and maintain accurate project documentation, reports, schedules, compliance records, and audit information.

Does this sound like you?

• Good working knowledge of Computer-Aided Facilities Management (CAFM) systems and Microsoft Office applications, including Excel and Word.
• Strong communication skills with the ability to work effectively with colleagues, contractors, healthcare teams, patients, and visitors.
• Able to manage competing priorities while maintaining high standards of service delivery.
• Committed to continuous professional development and completing all required training.
• Excellent attention to detail and a proactive approach to problem solving.

What we offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.