Receptionist

Location: Norfolk and Norwich University Hospital, Norwich, NR4 7UY
Salary: £10,054.96 plus excellent benefits
Schedule: Permanent, Part-Time, 10 hours per week, Saturday & Sunday 1pm to 6pm

Ready to impact a better future?

As a Receptionist in our Health team, you’ll provide a professional and welcoming front-of-house service at Norfolk and Norwich University Hospital. As the first point of contact for many patients, visitors and colleagues, you’ll help people access the information, support and services they need, creating a positive experience from the moment they arrive.

Our work touches people’s lives every day, and this role plays an important part in maintaining a safe, supportive and helpful hospital environment. Through excellent customer service, care and attention to detail, you’ll help create a positive impact on communities while supporting patients and visitors during some of their most important moments.

What you’ll do as a Receptionist

• Provide a professional reception service, welcoming visitors, patients and colleagues while responding to enquiries in a courteous and helpful manner
• Direct visitors and relatives to the correct locations across the hospital site and provide accurate information when needed
• Answer internal and external telephone calls, take messages and ensure enquiries are passed on promptly
• Coordinate activities including patient transport bookings, pharmacy drop-offs, lost property management and validation pass distribution
• Maintain accurate records and handle personal information in accordance with data protection requirements and organisational procedures
• Support site safety by reporting hazards, maintaining tidy reception areas and responding appropriately to emergency procedures when required

Does this sound like you?

• Experience delivering excellent customer service in a front-of-house or reception role
• Strong communication skills with the ability to engage confidently and professionally with a wide range of people.
• Good IT skills, including experience using Microsoft Office applications and other computer-based systems.
• Organised and professional approach, with the ability to work under pressure and manage competing priorities.
• A flexible team player who takes pride in their work and is committed to providing a positive experience for others.

What we offer

• 25 days’ holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

 
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.