Security Officer

Security Officer    
Location: Norfolk & Norwich University Hospital, Community Diagnostic Centre (CDC), NR4 7UQ
Salary: AFC Band 3 £12.75 per hour plus excellent benefits
Schedule: Permanent, Full-time, 33.25 hours per week – 4 on, 4 off days (05:30–15:30 and 13:30–22:30)

Ready to impact a better future?

As a Security Officer in our Health team, you’ll play a vital role in creating a safe and secure environment for patients, visitors, and colleagues. Your work will help protect lives and maintain trust in essential healthcare services.
Every day, you’ll make a positive impact by ensuring safety standards are met and responding to incidents with professionalism and care. This is a role where your actions truly matter – supporting the wellbeing of communities and contributing to a safer future for all.
What you’ll do as a Security Officer

You’ll be entrusted to:

•    Act as the first line emergency response to security situations across the hospital site and to violent and aggressive incidents
•    Monitor CCTV systems and manage access control to maintain a secure environment
•    Respond to alarms and incidents, using conflict resolution and de-escalation techniques
•    Escort patients, visitors, and colleagues when required, ensuring dignity and respect
•    Complete accurate reports, maintain logs, and comply with all relevant standards and codes of conduct
•    Collaborate with external agencies during emergencies and always uphold patient confidentiality

You’ll be a great fit for this role if you have:

•    A valid Door Supervisor Licence (mandatory)

•    CCTV licence (desirable)
•    First Aid qualification (mandatory)
•    Experience as a Security Officer in corporate or healthcare settings
•    Strong customer focus and ability to work in diverse environments
•    Excellent communication, report writing, and IT skills

An Enhanced DBS check and BPSS is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. It also includes identity verification, employment history, and criminal record checks to meet government security standards. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

•    Holidays: Competitive holiday package

•    Pension: Up to 6% contributory pension scheme
•    Private medical insurance
•    Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
•    Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
•    Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
•    Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
•    Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.