Operations Co-ordinator-Sandwell Operations

Sandwell, Shidas Lane
Competitive Salary + Benefits
Monday – Friday, 8am – 4pm

Ready to make an impact?

As an Operations Coordinator in our Sandwell Environmental Services team, you’ll play a key role in keeping our collections service running smoothly. From supporting supervisors and managers to coordinating daily operations, you’ll help ensure everything works efficiently for both colleagues and the community.

You’ll be entrusted to:

• Support supervisors and managers by coordinating day-to-day operations and staffing needs.
• Manage holidays, sickness, meeting notes, staffing trackers and operational systems.
• Collate and prepare reports for both the contract and the client team, ensuring accuracy and timeliness.
• Assist with health and safety inspections, audits, and minor complaints.
• Monitor crew delivery and support with scheduling, overtime, training and development activities.
• Provide cover for supervisors when required, ensuring service continuity.

Does this sound like you?

You’ll be a great fit for this role if you have…

• Strong organisational and coordination skills with attention to detail.
• Excellent communication skills, both face-to-face and over the phone.
• Good knowledge of Microsoft applications and confidence in using operational systems.
• The ability to work well in a team environment and build positive working relationships.
• A proactive approach to problem-solving, with enthusiasm for personal growth and development.

Discover all you need to keep growing

Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

Because this is a place for you 

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.