Receptionist-Oswestry Leisure Centre

Location: Oswestry Leisure Centre, Oswestry SY11 4QB

Salary: £8.00 – £12.71 plus excellent benefits

Schedule: Part time averaging 15 hours per week, Based on a 2-week rota – Week 1 -Monday & Wednesday 16.30-19.30 Saturday 07.45 -12.45 & Sunday 10.00-13.00. Week 2 – Monday, Tuesday & Wednesday 16.30-19.30 Saturday 9.00-12.00 and Sunday 07.45 -12.30.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be at the heart of the customer experience, helping visitors access the facilities, services and activities that support healthier lives. Whether you're welcoming customers, handling enquiries, processing bookings or supporting colleagues across the centre, your work has purpose. Every interaction is an opportunity to create a positive impact on communities, build trust with customers, and help deliver a safe and welcoming environment where people can thrive.

What you’ll do as a Receptionist

• Welcome customers and provide friendly, professional service both in person and over the telephone.
• Provide accurate information about facilities, programmes, memberships, activities and services.
• Process bookings, memberships, payments and enquiries efficiently and accurately.
• Handle cash and carry out cashing-up procedures in line with company financial processes.
• Support the day-to-day operation of reception, including assisting colleagues and maintaining high service standards.
• Promote additional services, activities and products that enhance the customer experience and support the continued growth of the facility.

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Does this sound like you?

• Experience delivering excellent customer service in a customer-facing environment.
• Confidence communicating clearly and professionally with a wide range of people.
• Previous experience handling cash and maintaining accurate records.
• Able to stay calm under pressure, think quickly and find practical solutions to customer enquiries.
• A positive, adaptable approach with a genuine commitment to making a difference for customers and the local community.

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What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities with headroom for people to grow
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

Ready to make a difference? Apply today.

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