Receptionist

Location: Oswestry Leisure Centre, Oswestry, SY11 4QB
Salary: £8 to £12.71 per hour plus excellent benefits
Schedule: Part-time, bi-weekly rotating schedule: Monday 16:30-19:30, Wednesday 16:30-19:30, Saturday 07:45-12:45 and Monday 16:30-19:30, Wednesday 16:30-19:30, Saturday 09:00-12:00

Ready to impact a better future?
Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Receptionist to join our team.

As a Receptionist in our Leisure team, you’ll be the first point of contact for customers, providing clear information and a welcoming experience while helping our operations run smoothly. Your work will support both visitors and colleagues, ensuring a high standard of service every day.

In this role, you’ll help create a positive, professional environment where customer care and trust are at the forefront. From supporting daily reception activities to maintaining strong relationships, your contribution will make a real difference in how our services are experienced by the community.

What you’ll do as a Receptionist
You’ll be entrusted to:

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Does this sound like you?
You’ll be a great fit for this role if you have:

• Experience delivering strong customer service in a front-facing environment
• Confidence handling cash and maintaining accurate records
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

Vetting and checks:
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Trust and Serco Leisure Employee Benefits

• Holidays: 25 days plus bank holidays (pro rata)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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