Duty Manager

Duty Manager

Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time, 20 hours per week

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust.

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.

As a Trainee Duty Manager, you'll play an important role in ensuring the leisure centre operates safely, efficiently and to a high standard every day. Supporting colleagues, customers and operational performance, you'll help create positive experiences that encourage people to stay active, healthy and connected. Your work has purpose, delivering a positive impact on communities while creating opportunities for growth and helping to impact a better future.

What you’ll do as a Duty Manager

• Manage the day-to-day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
• Lead, deploy and support operational teams to deliver high-quality services across the facility
• Maintain a visible presence on site, responding professionally to customer feedback, enquiries and incidents
• Take control during emergencies, accidents or operational issues, acting calmly and decisively
• Ensure compliance with health and safety legislation, site operating plans and Serco Management System procedures
• Support colleague development, engagement and performance, including training and operational guidance

Does this sound like you?

• Knowledge of, or an interest in, the leisure industry or a related operational environment
• Experience in a leisure, fitness or customer-facing setting would be advantageous
• Strong awareness of health and safety and the ability to apply procedures effectively
• Excellent communication and customer care skills, with the ability to remain calm under pressure
• Good organisational skills and the confidence to prioritise tasks and make decisions
• A positive approach to leadership, with pride in delivering excellent service and creating impactful solutions

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

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