Ice Skating Coordinator

Location: Oxford Ice Rink, Oxford, OX1 1RQ
Hourly Rate: £14.10
Schedule: Part-time 16 hours per week across Monday to Friday, 4-hour shifts (flexible hours)

Ready to impact a better future?

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Ice-Skating Coordinator to join our Team.

As Ice-Skating Coordinator in our Leisure team, you will oversee the day-to-day delivery of our ice-skating school programme ensuring customer safety and high standards of service at all times. You will be responsible for coordinating and supporting Ice-Skate Coaches, managing bookings, deliver excellent service to customers, and drive participation and retention within the programme.

What you’ll do as Ice Skating Coordinator

You’ll be entrusted to:

• Coordinate the scheduling and delivery of ice-skate school lessons and courses
• Act as the main point of contact for ice-skate school enquiries from participants, guardians and customers
• Support and liaise with coaching staff to ensure lessons run smoothly
• Manage bookings, attendance records, and participant progression
• Monitor programme performance and identify opportunities for growth
• Ensure health and safety standards are followed at all times
• Deliver excellent customer service and resolve any issues promptly
• Promote ice-skate school programmes and assist with social media marketing

Does this sound like you?

You’ll be a great fit for this role if you have:

• Level 2 British Ice-Skating qualification
• Excellent communication and interpersonal abilities
• Experience in coordinating ice-skating programmes
• Knowledge of ice-skate school programmes or coaching structures
• Previous experience supervising or supporting ice-skating coaches

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Trust and Serco Leisure Employee Benefits

• Holidays: 21 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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