Supervisor

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Location: Richmond, TW2 7SG
Salary: £45,171 per annum, depending on experience, plus excellent benefits
Schedule: Permanent, full time – 40 hours per week

Ready to impact a better future?
As a Supervisor in our Environmental Services team, you’ll help keep Richmond’s streets, homes, and community spaces clean, safe, and welcoming. Your work will make a meaningful, visible difference every day.

You’ll lead and support a committed team of colleagues who take pride in improving the environment we all share. From motivating the team to creating a culture of continuous improvement, you’ll help deliver a service the community trusts and values.

What you’ll do as a Supervisor
You’ll be entrusted to:

• Lead, motivate, and supervise colleagues to ensure services meet contract standards.
• Champion health and safety, following HSE policies, recording incidents in ASSURE, and completing follow-up actions.
• Conduct performance checks and monitor service delivery to maintain compliance.
• Support colleague development through training and effective day-to-day leadership.
• Maintain knowledge of relevant legislation such as Health and Safety, Employment, Environmental, and Transport requirements.
• Plan for seasonal or unexpected service needs and allocate resources effectively.

Does this sound like you?
You’ll be a great fit for this role if you have…

• Experience as a Team Leader or Supervisor, ideally supporting a blue-collar workforce.
• Strong communication and people skills, with confidence motivating and guiding colleagues.
• A clean UK driving licence.
• Good understanding of health and safety responsibilities.
• IT literacy, comfortable using Microsoft Office.
• IOSH Managing Safely and/or an HGV Class 2 licence (both desirable but not essential).

Vetting and checks:
A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.