HR Reporting Analyst

HR Reporting Analyst
Hybrid – 2 days per week in our Solihull office
Full Time, Permanent

Salary – Up to £29,000 dependent on experience per annum

We are looking for a detail-oriented and analytical HR Reporting Analyst to join our People Operations team within MyHR, supporting the delivery of data-driven decisions and continuous improvement across HR services. Reporting to the HR Compliance Manager, this is a critical role responsible for collecting, analysing, and reporting HR data to support compliance, performance reporting, and operational insights.

This role plays a vital part in strengthening our People Operations function through accurate and timely HR data analysis and reporting. You will support MyHR teams across data management, compliance audits, reporting, and improvement projects. Your insights will contribute directly to business decisions and the ongoing evolution of our HR processes.

As part of this you will:

• Collect, analyse, and interpret HR data to support compliance and decision-making.
• Deliver accurate and insightful service line reports and trend analysis.
• Ensure data integrity across HR systems and drive data accuracy initiatives.
• Support internal and external audit processes and respond to data access requests (SARs).
• Liaise with key stakeholders (e.g. Data Protection Office, Transactional Operations Lead) to manage data breaches, ICO complaints, and GDPR compliance.
• Audit and ensure compliance with Security Industry Authority (SIA) and Right To Work (RTW) regulations.
• Monitor employee lifecycle reports (e.g. starters/leavers), highlight anomalies, and ensure resolution with relevant teams.
• Maintain training records and ensure all mandatory programs are completed.
• Work with IT to optimise HR systems and reporting capabilities.
• Support Business Continuity Plan (BCP) administration and updates.
• Act as a point of escalation for HR compliance-related queries and improvements.

What you’ll need to do the role:

Essential Qualifications and Experience:

• 3+ years’ experience in a fast-paced HR environment.
• Hands-on HR operational experience, ideally within a shared service environment.
• Proficient with HR information systems such as SAP, ServiceNow, Power BI.
• Strong working knowledge of Microsoft Office, especially Excel.
• Familiarity with GDPR, Subject Access Requests, and data protection best practices.

Key Skills and Attributes:

• Exceptional analytical and problem-solving skills.
• Highly organised with meticulous attention to detail.
• Excellent communication skills—both written and verbal.
• Ability to manage sensitive data with professionalism and confidentiality.
• Comfortable working independently and managing multiple priorities.
• Proactive mindset with a drive for continuous improvement.

Desirable:

• Previous experience working in a compliance or audit-focused HR role.
• Understanding of HR shared service operations.
• Knowledge of employee lifecycle and regulatory reporting within the HR function.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.