Duty Manager

Duty Manager

Location: Quarry Swimming and Fitness Centre, SY1 1RU

Salary: £27839.67, plus excellent benefits

Schedule: Full time, 37 hours per week on a 3-week rota, mixture of early 0530-1400, lates 1330-2130 and one in three weekends.

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Officer to join their team and help make a positive difference every day.

As a Duty Officer, you'll play a key role in ensuring the safe, efficient and welcoming operation of the facility. From supporting colleagues and engaging with customers to maintaining high standards of health and safety, your work will have a positive impact on communities every day. This is an opportunity to take pride in creating great experiences, helping people stay active, and supporting a healthier future for everyone who visits the centre.

What you’ll do as a Duty Officer

• Manage the day-to-day operation of the facility, ensuring activities are delivered to a high standard with safety as the first priority
• Lead, support and supervise colleagues on shift, ensuring duties are clearly allocated and completed effectively
• Deliver excellent customer service, creating a welcoming environment for all visitors
• Monitor and maintain compliance with health and safety procedures, company policies and relevant legislation
• Respond confidently to emergency situations, taking control and ensuring appropriate action is taken
• Support operational performance by following agreed processes, monitoring key performance indicators and identifying opportunities for improvement

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Does this sound like you?

• Experience in a leisure, hospitality, customer service or operational supervisory environment
• A strong commitment to safety, customer care and service excellence
• Confident communication and leadership skills, with the ability to motivate and influence others
• Able to make decisions, solve problems and adapt effectively in a fast-paced environment
• Passionate about creating a positive impact on communities and supporting colleagues to succeed

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What we offer

Free gym membership for you and your immediate family

Free safeguarding training and Disclosure and Barring Service (DBS) checks

Free swimming lessons and holiday clubs for one child (50% off for additional children)

25 days’ holiday plus bank holidays

6% employer matched pension contribution

• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

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Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

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