Receptionist-Quarry Swimming & Fitness Centre

Receptionist

Location: The Quarry Swimming & Fitness Centre, Shropshire, SY1 1RU
Salary: National Minium Wage plus excellent benefits
Schedule: 15 hours per week- working Weds- 5:45am- 1:45pm, Sat 7:45am-3:45pm

Ready to impact a better future?

Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Receptionist to join our team

As a Receptionist in our Leisure team, you’ll provide a warm welcome and clear information to everyone who walks through our doors. You’ll be at the heart of the centre’s daily activity, supporting customers face to face and over the phone to ensure they have the right information and a positive experience.

You’ll play a key part in creating impactful solutions that support a smooth, enjoyable visit for our community. Your role helps build trust and contributes to a space where colleagues and customers feel supported and cared for.

What you’ll do as a Receptionist

You’ll be entrusted to:

• Provide friendly, concise customer information about the facility and its services.
• Support customers both face to face and over the telephone, ensuring high‑quality service.
• Follow robust health and safety processes and comply with governance procedures.
• Manage day‑to‑day reception duties.
• Handle cash accurately and follow all financial procedures, including cashing‑up.
• Uphold company policies, maintain high presentation standards and contribute positively to the customer experience.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Awareness of good customer care both in person and over the phone
• Experience handling cash and maintaining accurate records.
• Previous experience dealing with customers face to face.
• The ability to think quickly, stay composed, and find practical solutions.
• Strong communication skills and the ability to adapt your approach as needed.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 21days (pro rota) plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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