Receptionist

Receptionist

Location:  Quarry Swimming & Fitness Centre, SY1 1RU,
Salary: Competitive plus excellent benefits
Schedule: Perm/PT/15 hours - Thursday and Friday 05:45 – 13:45

Ready to impact a better future?

Here at Shropshire Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Receptionist to join our team.

As a receptionist in our team, you’ll be the first point of contact for visitors and callers, delivering a professional and welcoming experience while supporting the smooth day-to-day running of the facility. You’ll play an important role in ensuring every interaction reflects care, trust, and high service standards.

In this role, your work will have a direct impact on the people and communities we serve. By providing clear information, maintaining strong relationships, and supporting colleagues, you’ll help create a positive, organised environment where customers feel valued and supported.

What you’ll do as a Receptionist

You’ll be entrusted to:

• Provide a high level of customer service, both face to face and over the telephone
• Welcome visitors, manage enquiries, and direct customers appropriately
• Support the day-to-day running of reception, ensuring a professional and organised environment
• Follow health and safety procedures and company policies at all times
• Handle cash and complete financial processes accurately where required
• Build positive relationships with customers, colleagues, and external stakeholders

Does this sound like you?

You’ll be a great fit for this role if you have…

• Experience delivering customer service in a front-facing or telephone-based role
• Confidence handling enquiries calmly and professionally in a busy environment
• Strong communication skills and the ability to build trust with a wide range of people
• Attention to detail, including experience handling cash or administrative tasks
• A proactive approach and willingness to support colleagues when needed

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Free Gym membership

• Holidays: Competitive holiday package
• Pension: Up to 6% contributory pension scheme
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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