Receptionist

Location: Quarry Swimming & Fitness Centre, Shrewsbury, SY1 1RU
Hourly Rate: £12.71 per hour plus excellent benefits
Schedule: Permanent, Part-Time, 15 hours per week, Friday 5.45am to 1.45pm, Sunday 7.45am to 3.45pm

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Shropshire Community Leisure Trust.

Shropshire Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the welcoming face of the centre, helping visitors, members and guests access the facilities, information and support they need. Through excellent customer service and attention to detail, you'll help create a positive experience for everyone who walks through the door, supporting healthier communities and helping the Trust make a positive impact every day.

What you’ll do as a Receptionist

• Provide a professional and friendly front-of-house service, welcoming customers and responding to enquiries in a helpful manner
• Direct customers and visitors to the appropriate facilities, activities and services across the centre
• Answer telephone calls, take messages and ensure enquiries are passed on promptly to the relevant colleagues
• Process bookings, memberships and payments accurately using centre systems and procedures
• Maintain accurate records and handle personal information in line with data protection requirements
• Support the safe and efficient operation of the centre by keeping reception areas organised and reporting any concerns appropriately

Does this sound like you?

• Experience delivering excellent customer service in a reception, hospitality, retail or customer-facing role
• Strong communication skills with the ability to engage confidently and professionally with a wide range of people
• Good IT skills, including experience using Microsoft Office applications and other computer-based systems
• An organised approach with the ability to manage competing priorities in a busy environment
• A flexible and reliable team player who takes pride in creating positive experiences for customers

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days’ holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting and checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively. 

Ready to make a difference? Apply today.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust. 

Our inclusive recruitment commitment:
We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

For support with your application, please contact recruitmentuk@serco.com.

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