HR Administrator

Location: Solihull/Hybrid – Requirement of  2 office days
Fixed Term Contract - 6 Months
Salary - £23,874.97

Are you passionate about delivering exceptional customer service and supporting people through key moments in their employee journey? Do you thrive in a fast-paced, people-focused environment? If so, Serco’s HR Shared Services team wants to hear from you.

We’re looking for a HR Administrator to join our MyHR team in Solihull. You’ll be the first point of contact for colleagues across the organisation, helping them navigate HR processes, understand policies, and resolve queries with care, accuracy and professionalism.

This is a great opportunity to build a career in HR within a large, supportive organisation that offers clear progression pathways, ongoing development, and a strong culture of service excellence.

What you’ll be doing

As an HR Administrator, you’ll provide high-quality guidance and support across the full employee life cycle, working with managers, colleagues, external providers and internal HR teams.

Your responsibilities will include:

First-line HR Support

• Respond to HR queries via telephone, email and webchat, ensuring first-time resolution wherever possible
• Provide clear guidance on HR policies, processes, self-service platforms and employee life cycle events
• Manage high-volume contacts in line with SLAs and service standards
• Assist with absence-related queries and platform guidance and liaise with external partner
  
  

GDPR & Data Handling

• Support GDPR requests from initial receipt through to information collation for redaction
• Handle sensitive data confidentially and in line with data protection legislation
• Maintain accurate employee records and documentation via CRM and personnel files
  
  

Employee Reference & HR Documentation

• Produce employment and financial references for employees and third parties
• Create ad-hoc HR letters for core HR processes
  
  

Shared Services Administration

• Support post handling, HR collateral updates and wider People Services admin
• Provide overflow support to the HR Advisory Team during peak demand

What you’ll need to succeed

• GCSEs in Maths and English or equivalent experience.
• Proven experience in a customer service environment
• Experience in HR Shared Services or phone-based support (desirable)
• Strong communication skills, empathy and a genuine commitment to great service
• Ability to manage a high-volume workload with accuracy and professionalism
• Strong organisational skills and attention to detail
• Good working knowledge of Microsoft Office and digital systems
  
  

CIPD study or interest is desirable, but not essential - we welcome people looking to grow their HR career.

Why Serco?

At Serco, we deliver essential services that make a real difference from supporting frontline public services to enabling government operations around the world. Our HR teams play a vital role in keeping our people supported, informed, and empowered.

We offer:

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.