Patient Ambassador

Domestic Patient Ambassador

Location: University Hospital Southampton, SO16 6YD
Salary: £13.17 per hour + Unsocial Enhancements (from 20:00 pm) = + £4.61 per hour - Agenda for Change Band 3 - plus Serco benefits

Schedule: 30 hours per week Monday – Friday 14.30-21.00

Ready to impact a better future?
As a Domestic Patient Ambassador in our Health team, you’ll help create a safe, welcoming, and well‑maintained environment for patients, colleagues, and visitors. Your work will directly support high‑quality care by keeping clinical and public spaces clean, comfortable, and ready for use when people need them most.

You’ll play a key part in delivering essential cleaning services, supporting colleagues, and maintaining high standards across the hospital. With every interaction, you’ll help create positive experiences for patients and contribute to a healthier future for the community you serve.

What you’ll do as a Domestic Patient Ambassador
You’ll be entrusted to:

• Support and guide cleaning colleagues, ensuring they are prepared, presentable, and ready for duty.
• Oversee day‑to‑day cleaning standards and complete safety observations.
• Monitor stock levels, equipment, and machinery, ensuring everything is safe, maintained, and fit for purpose.
• Deliver training, toolbox talks, and onboarding support for new colleagues.
• Conduct audits, daily handovers, callbacks, and return‑to‑work conversations, ensuring quality and compliance.
• Build a customer‑focused team, address issues promptly, and share positive feedback with ward staff.
• Maintain strong communication through huddles, meetings with clinical teams, and regular one‑to‑one catch‑ups.

Does this sound like you?
You’ll be a great fit for this role if you have:

• Experience in cleaning, facilities, or a similar customer‑focused environment.
• Confidence supporting and motivating colleagues, with a positive and proactive approach.
• Strong communication skills and the ability to build trusted working relationships.
• An eye for detail and the drive to maintain high cleaning standards.
• A commitment to safety, quality, and creating positive experiences for patients and colleagues.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Up to 6% contributory pension scheme. 
• 25 days annual leave plus bank holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more. 
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work. 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.