Customer Services Assistant- Orkney

Customer Service Assistant

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £ 16,969.68 per annum plus excellent benefits
Schedule: Part-time, 21 hours per week, across Monday to Sunday- Fixed Term contract 6 months 

Ready to impact a better future?

As a Customer Service Assistant at NorthLink Ferries, you’ll be part of a frontline team delivering a welcoming, reliable service to customers using one of Transport’s flagship ferry contracts. Your work will help keep communities connected and ensure every customer interaction is handled with care and professionalism.

Based in our busy Stromness call centre, you’ll support customers with bookings and enquiries while developing valuable skills in a customer-focused environment. This is a great opportunity if you’re looking for flexible part-time hours and a role that offers training, development, and headroom for people to grow.

What you’ll do as a Customer Service Assistant

You’ll be entrusted to:

• Handle telephone, email, and web-based customer enquiries and bookings
• Take customer payments accurately and securely
• Make customer reservations by phone, email, and in person
• Support check-in and boarding of passengers when required
• Work as part of a team to support the effective day-to-day running of the department
• Follow standards, procedures, and health, safety and environment requirements at all times

Does this sound like you?

You’ll be a great fit for this role if you have:

• A genuine commitment to delivering excellent customer service
• Confidence communicating with customers and colleagues, both on the phone and in person
• Good organisational skills and the ability to follow processes and standards
• A positive, can-do attitude and willingness to take ownership of your development
• Confidence using a computer and telephone systems
• An approach that reflects our values of trust, care, innovation, and pride

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
• Pension: Up to 6% contributory pension scheme
• Training and development: Practical training, coaching, and development to support long-term career progression
• Health and wellbeing: Employee Assistance Programme, Simply Health Plans, annual leave purchase scheme, free flu vaccines, and more
• Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
• Culture: A supportive, inclusive team where your work has purpose and creates a positive impact

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.