Charge Hand

Chargehand

Location: Sudbury, Surrey, CO10 2XH

Salary: £34,608.08 per annum, plus excellent benefits

Schedule: Full time – 40 hours per week, Monday to Friday – either 6.30am – 3pm or 8.30am – 5pm (whichever is operationally required). You will also be required to work each Saturday following a UK bank holiday.

Ready to impact a better future?

As a Chargehand, you’ll help create impactful solutions that keep our services running safely and smoothly. You’ll guide colleagues’ day‑to‑day, support positive change, and make sure the work we do has a positive impact on the communities we serve. Your work has purpose — and there’s headroom here for you to grow.

What you’ll do as a Chargehand

You’ll play a key role in supervising colleagues and ensuring our daily operations run to a high standard. Working closely with managers, supervisors, and employees, you’ll help maintain safe practices, support innovation, and ensure we deliver a reliable, customer‑focused service.

• Build strong working relationships with managers, supervisors, and colleagues, providing day‑to‑day supervision, on‑the‑job training, and mentoring.
• Stay flexible and conversant with a range of activities and equipment, supporting improvements in working practices to enhance service delivery.
• Ensure work is completed in line with schedules, routes, and procedures, adjusting routines as needed to respond to road closures, traffic issues, weather changes, or peaks in workload.
• Maintain high standards of work, ensuring your team meets professional and contractual requirements, and reporting capability concerns or issues with workmanship.
• Act as the key point of contact between the team, office, and management, maintaining communication through radio links or mobile phones.
• Liaise with client officers, carry out joint or independent inspections, and keep accurate records for performance monitoring and reporting.
• Support residents, customers, and road users with courtesy and professionalism, helping colleagues resolve complaints sensitively and escalating issues where needed.
• Report and record incidents affecting service delivery, including health and safety concerns, vehicle accidents, or community safety issues.
• Uphold expected conduct at all times, reporting any inappropriate behaviour or solicitation of gratuities.
• Operate vehicles and equipment safely, following all health and safety instructions and manufacturers’ guidelines.
• Complete daily vehicle checks, report defects, and manage all documentation relating to vehicle use and statutory requirements.
• Deliver waste to designated tipping sites safely and in line with statutory and local requirements, reporting any environmental concerns.
• Weigh and record waste, ensuring tickets and documentation are returned appropriately.
• Monitor team attendance, check PPE usage, and maintain accurate timesheets and attendance records.
• Complete all required paperwork, including timesheets, holiday requests, sickness reports, work records, and incident or accident reports.

Does this sound like you?

You’ll bring the confidence to supervise others, the care to support colleagues, and the drive to ensure work is completed safely and to a high standard. You’ll also be comfortable communicating with clients, colleagues, and the public, helping create trust through clear, respectful interactions.

You’ll need:

• HGV Class 2 minimum
• In date CPC Card
• Drivers Digi Card
• Waste Collection Experience a must
• Strong supervision skills
• A positive approach to customer care

Discover all you need to keep growing

At Serco, our work touches lives — and so will yours. You’ll find the space, support, and trust to develop your skills and shape your future. Whether you’re refining your expertise or taking that next step, you’ll be part of a team that cares about your growth and the positive impact you make.

What we offer:

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 24 days annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Healthline, wellbeing app, simply health cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.