Finance & Payroll Support Coordinator

Finance Support Coordinator- Fixed Term contract 12 months

Location: Defence Academy, Shrivenham, SN6 8LA
Salary: £28,950 per annum plus benefits
Schedule: FTC 12 months/FT/37 hours per week Monday- Friday

Ready to impact a better future?

As a Finance and Payroll Support Coordinator in our Defence team, you’ll help ensure accurate, timely financial support across key Defence Academy contracts. You’ll work closely with operational leaders, support services colleagues and finance partners to deliver essential financial processes that keep our services running smoothly and support positive outcomes for those who rely on them.

Your work will help create impactful solutions by improving the quality, accuracy and flow of financial information. You’ll build trusted relationships with colleagues and contribute to the future of a service that plays an important role in supporting Defence training and capability.

What you’ll do as a Finance and Payroll Support Coordinator

You’ll be entrusted to:

• Provide financial support across the DACI and JSCSC contracts, ensuring tasks are delivered accurately and on time.
• Support core finance activity, including raising fixed fees, ad hoc invoicing, reconciliations, billing for service variations, pass‑through charges and recharges.
• Maintain Petty Cash and R and R administration when required.
• Manage invoice queries to support timely payment and maintain the unbilled invoice process, escalating issues where necessary.
• Build strong working relationships with internal and external stakeholders to ensure excellent service delivery.
• Support off‑site Centres of Excellence and Shared Service Centres (SSC) with finance queries and processes.

Does this sound like you?

You’ll be a great fit for this role if you have:

• A good general level of education, ideally with GCSEs (A–C) in English and Mathematics.
• Strong PC literacy, including Microsoft Outlook, Word, Excel and PowerPoint.
• Previous finance experience (preferred but not essential).
• The ability to work well both independently and as part of a team, with strong communication and interpersonal skills.
• Confidence working under pressure, with great attention to detail and a methodical, deadline‑driven approach.
• A proactive mindset, able to seek improvements in processes and build effective working relationships.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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