IT Support Assistant

IT Support Assistant

Location: Defence Academy of the United Kingdom, Shrivenham, SN6 8LA

Salary: Competitive plus excellent benefits

Schedule: Perm/FT/37 hours per week

Ready to impact a better future?

As an IT Support Assistant in our Defence Academy team, you’ll provide vital first- and second-line technical support that helps keep essential technology services running smoothly. Your work will ensure colleagues, students, and stakeholders have the tools and support they need to succeed.

Every day, your work will have purpose. By maintaining IT equipment, supporting users, managing technology assets, and helping deliver reliable digital services, you’ll contribute to an environment that enables learning, development, and operational excellence. Our work touches lives, and your contribution will help create impactful solutions while supporting a positive impact on communities and the future.

What you’ll do as a IT Support Assistant

• Provide first- and second-line IT support, resolving incidents and service requests within agreed service levels.
• Prepare, configure, deploy, collect, and support end-user devices, hardware, software, and peripherals.
• Maintain accurate IT asset records, including auditing equipment and updating asset databases.
• Install, configure, and support Microsoft Windows desktop operating systems and associated applications.
• Investigate and resolve equipment audit discrepancies and support the disposal of obsolete technology in line with procedures.
• Contribute to IT projects, refresh programmes, knowledge management activities, and continuous improvement initiatives.

Does this sound like you?

• Experience providing IT support or working within a technology-focused environment.
• Strong attention to detail with the ability to maintain accurate records and complete audits.
• Effective communication skills and the ability to support users with varying levels of technical knowledge.
• Ability to prioritise workloads, solve problems, and work both independently and collaboratively.
• Knowledge of Microsoft 365, Microsoft Intune, Windows desktop operating systems, or ITIL (Information Technology Infrastructure Library) principles would be advantageous.

What we offer

• 25 days’ holiday plus bank holidays.
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

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